Privacy Policy
Privacy Policy for Leadly.ai
Effective Date: March 29, 2026
1. Introduction
Welcome to Leadly.ai (“Company,” “we,” “our,” or “us”). We operate AI-powered tools and services designed to help businesses capture leads, automate communication, and improve customer engagement.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website leadly.ai.com and use our services.
If you do not agree with this policy, do not use our services.
2. Business Information
Legal Name: Leadly.ai
DBA: Leadly
Address: 31 York Court, Kissimmee, Florida 34758, United States
Email: [email protected]
Jurisdiction: Florida, United States
3. Information We Collect
We collect the following categories of information:
a. Personal Information
Name
Email address
Phone number
b. Technical Data
IP address
Browser type and device information
Usage data and interaction data
c. AI Interaction Data
User inputs submitted through AI chat widgets or voice agents
Conversation data and responses
d. Cookies and Tracking Data
Cookies and similar tracking technologies
Analytics and behavioral tracking data
We do not knowingly collect sensitive personal data (such as health or financial information).
4. How We Collect Information
We collect data through:
Website forms
AI chat widgets and voice agents
Cookies and analytics tools
Third-party integrations
Manual input by users
5. How We Use Your Information
We use collected data to:
Provide and operate our services
Respond to inquiries and customer support requests
Automate lead capture, appointment booking, and follow-ups
Improve and optimize AI systems and performance
Conduct internal analytics and performance tracking
Send marketing and promotional communications (with opt-out options)
6. AI Data Usage & Automated Processing
Our services include artificial intelligence systems that:
Process user inputs automatically
Generate responses without human intervention
May analyze interactions to improve performance
Important:
User inputs may be used to improve AI systems
Automated decisions may occur (e.g., lead qualification, routing, responses)
By using our services, you acknowledge and consent to this processing.
7. Third-Party Services
We use third-party providers to operate our business, including but not limited to:
AI providers (e.g., Grok, OpenAI)
Communication services (e.g., Twilio)
Analytics tools (e.g., Google Analytics)
CRM and automation platforms (e.g., GoHighLevel)
Email providers (e.g., Gmail)
Payment processors (if applicable, e.g., Stripe)
These providers may process your data on our behalf.
8. Data Sharing
We do not sell personal data.
We may share data with:
Service providers and vendors
Technology partners
Subcontractors supporting our services
We only share data as necessary to operate our business.
9. Data Retention
We retain personal data:
For as long as your account is active
Until you request deletion
After deletion requests, data will be removed within a reasonable timeframe unless required for legal or operational purposes.
10. Your Rights
Depending on your location, you may have the right to:
Request access to your data
Request deletion of your data
Opt out of marketing communications
To exercise your rights, contact us at:
[email protected]
11. Cookies & Tracking Technologies
We use cookies and tracking tools to:
Analyze website traffic
Improve user experience
Support marketing and advertising efforts
You can control cookies through your browser settings.
12. Data Security
We implement reasonable security measures, including:
Encryption
Secure systems and infrastructure
Restricted access to data
However, no system is 100% secure.
13. International Data Processing
While we are based in the United States, your data may be processed by third-party providers in other countries.
By using our services, you consent to such transfers.
14. Children’s Privacy
Our services are not intended for individuals under the age of 13, and we do not knowingly collect data from children.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
We will notify users of changes by:
Updating the “Effective Date”
Posting the updated policy on our website
16. Contact Us
If you have any questions or privacy-related concerns, contact us at:
Email: [email protected]
Address: 31 York Court, Kissimmee, Florida 34758, United States